81800 Privacy Policy – User Data Protection
Your privacy is our priority. This document clearly explains how 81800 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia.
Effective Date: January 2026. This policy applies to all registered users of 81800.
1Types of Information We Collect
When you register and use the 81800 platform, we collect several categories of information to ensure a smooth, secure, and effective service. The information collected includes:
- Account Information: Full name, email address, phone number, date of birth, and password stored in encrypted form.
- Identity Verification Information: Copies of identification documents may be requested for account verification or withdrawal processing purposes.
- Payment Information: Financial transaction details in Malaysian Ringgit (RM), including bank account numbers used for deposits and withdrawals. We do not store full credit card information.
- Device & Browser Information: IP address, browser type, operating system, screen resolution, and other technical data collected automatically when you access the platform.
- Usage Data: Records of platform activity, including games played, session duration, bets placed, and interactions with the interface.
2How We Use Your Information
The information we collect is used responsibly and solely for the following purposes:
Creating, verifying, and maintaining user accounts, as well as processing login requests and two-factor authentication.
Processing deposits and withdrawals in RM, verifying payments, and securely maintaining financial transaction records.
Monitoring suspicious activity, detecting fraud attempts, and protecting user accounts from unauthorised access.
Analysing usage patterns to improve platform performance, optimise the mobile experience, and introduce new features.
3Cookies & Tracking Technologies
The 81800 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly.
The cookies we use include:
- Session Cookies: Required to maintain your login status during an active session. These are automatically deleted when you close your browser.
- Preference Cookies: Saving your personal settings such as your preferred language and display preferences.
- Analytics Cookies: Collecting aggregated usage data to help us understand how users interact with the platform.
- Security Cookies: Used to detect unauthorised access attempts and protect user sessions.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the 81800 platform.
4Data Storage, Security & Information Sharing
All user data is stored on servers protected by industry-standard SSL (Secure Socket Layer) encryption. Access to data is restricted to authorised personnel only, and all access is logged for audit purposes.
81800 retains user information for as long as the account remains active or as required to fulfil legal obligations. Once an account is closed at the user's request and no legal obligations apply, the data will be deleted or anonymised within a reasonable timeframe.
81800 does not sell or rent users' personal information to third parties for marketing purposes. User information is only shared in the following limited circumstances:
- Local payment service providers (such as FPX processors) that require transaction data to process RM deposits and withdrawals;
- Game software providers that need to verify user credentials;
- Regulatory authorities or law enforcement agencies where required under Malaysian law;
- Professional advisors such as lawyers or accountants acting in their professional capacity.
5User Rights & How to Contact Us
As an 81800 user, you have the following rights regarding your personal information:
- Right of Access
- You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email.
- Right to Rectification
- If your information is inaccurate or out of date, you have the right to request a correction. You may also update certain information directly through your account settings.
- Right to Erasure
- You may request the deletion of your personal data, subject to applicable legal obligations and record-keeping requirements.
- Right to Restrict Processing
- In certain circumstances, you may request that we pause the processing of your information while a dispute is being resolved.
To exercise any of the above rights or for any privacy-related enquiries, please contact the 81800 support team. You may also refer to FAQ for general guidance.
Email: [email protected]
We aim to respond to all privacy enquiries within three business days.
81800 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any material changes will be communicated via a prominent notice on the platform or by email. Continued use of the platform after such notice is published will be considered acceptance of the updated policy. Users are responsible for reviewing this page periodically.